OUR OFFICE

VISIT OUR HEAD OFFICE
IN KARACHI

Office No.1, Jahangir Khotari Building, M.A. Jinnah Road, Karachi.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. We take great care to ensure that the product images displayed on our website accurately represent the items you will receive. However, please note that due to variations in lighting and screen settings, there may be minor differences in color or appearance. Rest assured, the quality and integrity of the product remain consistent with what you see in the picture. If you have any concerns upon receiving your order, please don't hesitate to contact us, and we'll be happy to assist you.

Where can I view my sales receipt?

You can view your sales receipt in your account dashboard under the "Order History" or "My Orders" section. Once you log in to your account, navigate to the relevant section, and you should find a list of your past orders. Click on the order you'd like to view the receipt for, and you should see an option to view or download the sales receipt. If you made a purchase as a guest and did not create an account, you may need to contact customer support for assistance in obtaining a copy of your sales receipt.

How can I return an item?

Based on the provided return policies, here's a revised version for clarity:


Return Policy

  • Articles purchased on discount or sale are not eligible for exchange.
  • Unused articles with intact tags, original packaging, and the original invoice are eligible for exchange. This policy applies to non-sale orders only.
  • For sale orders, exchanges are provided for valid reasons, with a longer processing time.
  • Please note that we cannot consider cases reported after 24 hours of receiving your items. Do not dispose of the items, as they may need to be returned for a refund.
  • Items must be returned in the original packaging provided by the brand to facilitate the exchange process. Additional charges may apply for product handling if not returned in original packaging.

Customer Service

For further assistance, contact our customer service department at info@liock.pk. Provide all required information to our representative. If all exchange conditions are met, we will schedule a pick-up from your doorstep.

Will you restock items indicated as “out of stock?”

At Liock, we strive to restock popular items whenever possible. However, availability may vary depending on factors such as product demand and supplier availability. We continuously monitor stock levels and aim to restock items in a timely manner. We recommend checking back regularly or signing up for notifications to stay updated on restocks. If you have specific inquiries about restocking a particular item, feel free to contact our customer service team for assistance.

Where can I ship my order?

We offer shipping services to addresses within Pakistan. Whether you're located in a major city or a remote area, we strive to deliver your order to your doorstep with our reliable shipping partners. Simply provide us with your valid shipping address during the checkout process, and we'll take care of the rest. If you have any questions about shipping to a specific location or need assistance with your order, feel free to reach out to our customer service team for assistance.

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